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Sarah Collins
The Challenge
Premier Remodeling Group had built a strong reputation for high-quality kitchen, bathroom, and whole-home renovations. As more projects came in, the company found itself managing increasingly complex jobs involving multiple trades, product selections, scheduling changes, and customer requests.
Sarah Collins joined the company to help improve operations, and one of the first things she noticed was how much information existed in different places. Customer communications lived in email threads, project updates were often shared through text messages, and change requests could be discussed in one conversation while being documented somewhere else entirely.
"We had great people and great projects," Sarah says. "The challenge was that everyone had developed their own way of managing information."
As projects became larger and more detailed, maintaining consistency became increasingly difficult.
The Solution
The team began looking for a platform that could support both sales and operations without requiring multiple disconnected systems. They wanted a way to manage projects from the first consultation through final payment while maintaining visibility across departments.
After implementing Jobstimate, the company centralized customer records, estimates, project schedules, documents, and approvals. Change orders became standardized and easy to track, reducing confusion for both customers and employees.
"It wasn't about adding more technology," Sarah explains. "It was about creating a process that could support our growth."
The Results
Today, project managers spend less time searching for information and more time managing projects. Customers receive faster responses, approvals are easier to document, and everyone involved has a clearer understanding of project status.
One unexpected benefit was consistency. Regardless of which project manager is handling a job, customers now experience the same process and level of communication throughout the company.
"When you're managing dozens of projects at the same time, consistency becomes one of the most valuable things you can have."
The company continues to expand while maintaining the level of organization required to support larger and more complex remodeling projects.
Favorite Feature(s)
"In remodeling, changes are inevitable. Having every approval documented and easy to find has made a huge difference."